All gel blasters purchased new from ViperTac include a 30-day limited warranty covering manufacturing faults.
Submitting a Warranty Claim
All warranty claims must be submitted via email to sales@vipertac.com.au within the 30-day warranty period. Please include the following details:
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Full name
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Address
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Phone number
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Order Number and Date of purchase
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Detailed description of the fault
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Supporting images of the fault
If a warranty claim is approved, it is the customer’s responsibility to return the goods to the place of purchase at their own expense.
Upon inspection, if a manufacturing fault is confirmed, the item will be repaired or replaced at no additional cost. Items returned under warranty but found to be fully functional will incur a fee to cover return postage (if required).
Warranty Covers:
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Manufacturing faults relating to internal parts or mechanisms.
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A blaster not functioning as intended (e.g., malfunction).
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Faulty external components.
Warranty Does Not Cover:
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Normal wear and tear of mechanical parts during use.
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Damage, marking, or modification by the customer, including dismantling or tampering with internal components, altering springs, connectors, or other parts.
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Incorrect use, abuse, or negligent operation outside manufacturer recommendations.
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Lack of proper care or maintenance of gearbox, motor, etc.
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Use of batteries exceeding the recommended voltage or amperage.
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Use of gas heavier than specified for the blaster.
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Internal moisture damage (e.g., from insufficiently drained gels or firing upside down).
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Improper storage (e.g., exposure to rain, damp conditions, or extreme environments).
Warranty Will Be Deemed Void If:
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Proof of purchase from ViperTac cannot be verified. (We will attempt to locate your sales record, but it is ultimately the customer’s responsibility to retain receipts.)
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The blaster is found to be physically damaged by user neglect or interference (internally or externally).
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The blaster has been dismantled, opened, or modified in any way by the customer, unless performed by a ViperTac-authorised technician.
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The blaster has been upgraded or modified without ViperTac authorisation.
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The blaster is used with any projectiles other than gel blaster ammunition (e.g., BBs, metal, or plastic rounds).
Important Note
Gel blasters are mechanical products and will naturally experience wear and tear with regular use. Proper care and maintenance are essential to ensure your gel blaster continues to function at its best.